Our terms and conditions for using our services
By accessing and using Kizuna HomeGrid's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Kizuna HomeGrid provides a marketplace for smart home devices, professional installation services, device rental programs, and ongoing technical support. Our services are specifically designed for Japanese homes and include curated product selection and local installer networks.
To access certain features of our service, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
All purchases are subject to product availability and acceptance of your order by us. Prices are subject to change without notice. Payment must be made in full before product delivery or installation services commence. We accept various payment methods as indicated during checkout.
Professional installation services are provided by our network of certified partners. Installation appointments must be scheduled in advance and are subject to technician availability. You must provide safe access to installation areas and ensure someone over 18 is present during installation.
Our rental program allows you to use smart home devices for a monthly fee. Rental agreements have specific terms regarding device care, return conditions, and upgrade options. Damage beyond normal wear and tear may result in additional charges.
Products come with manufacturer warranties and our additional service guarantees. Return policies vary by product type and are clearly stated at the time of purchase. Installation services include a satisfaction guarantee and follow-up support period.
All content on this website, including text, graphics, logos, images, and software, is the property of Kizuna HomeGrid or its content suppliers and is protected by Japanese and international copyright laws. You may not reproduce, distribute, or create derivative works without written permission.
You agree to use our services only for lawful purposes and in accordance with these terms. You may not use our services to transmit harmful, offensive, or illegal content, or to interfere with the proper functioning of our systems or other users' experiences.
To the maximum extent permitted by law, Kizuna HomeGrid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.
We strive to maintain continuous service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to users.
We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
These terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of 510-3 Itazawa, Kakegawa City, Shizuoka Prefecture 436-0016Prefecture, Japan.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
For questions about these terms of service, please contact us at legal@garlinotime.com or call +81-3-3643-5006.
These terms of service are effective as of January 1, 2025, and were last updated on January 1, 2025.